This policy establishes the conditions for cancellation, rescheduling or no-show for tours contracted with ST Turismo, aiming to ensure clarity, transparency and balance between client rights and the need to make services viable.
Tour Cancellation Terms and Conditions
1. Objective
2. Scope of Application
Applies to all tours, excursions, transfers, tourist activities and related services offered by ST Turismo, whether with full payment, deposit or installment.
3. Cancellation or Rescheduling Request by Client
3.1. The client may request cancellation or rescheduling of their booking, and must contact ST Turismo in writing (email or form) indicating full name, booking number, tour date and reason.
Deadlines and Fees
7 days or more in advance 100% refund
3.2. If the request occurs 7 (seven) days or more before the tour date and time, cancellation with a full refund (100%) of the amount paid or rescheduling at no charge will be allowed.
48 hours or more (and less than 7 days) 50% refund
3.3. If the request is made less than 7 days, but 48 hours (two days) or more before the tour date and time, 50% of the amount paid will be refunded, with a 50% fee applied — or the amount may be converted into credit for rescheduling (at ST Turismo's discretion).
Less than 48 hours or No-show No refund
3.4. For requests with less than 48 hours before the tour date/time — which includes requests made 24 hours or less in advance — or in case of no-show, there will be no refund, except in duly proven force majeure cases (e.g., accidents, natural disaster).
3.5. In case of rescheduling: ST Turismo may allow a new date, subject to availability, with any price difference to be borne by the client. Rescheduling must occur within 6 months of the original date, unless otherwise agreed.
| Deadline | Cancellation | Rescheduling |
|---|---|---|
| 7 days or more | 100% refund | No fee |
| 48h or more (less than 7 days) | 50% refund | 50% fee |
| Less than 48h / No-show | No refund | Not allowed |
4. Cancellation or Change by ST Turismo
4.1. ST Turismo may cancel or change the tour date/itinerary in the following situations:
- minimum number of participants not reached;
- climatic or environmental conditions that put client safety at risk;
- force majeure or act of God or civil commotion that prevents the tour from taking place.
4.2. In these cases, ST Turismo will offer the client one of the following options:
- reschedule the tour for a new date at no additional cost;
- full credit of the amount paid for use on another ST Turismo tour;
- full refund of the amount paid (when rescheduling is not feasible).
4.3. If parts of the tour have already started and need to be interrupted, the unprovided portion will be proportionally assessed, and refund or credit will be granted proportionally as operationally possible.
5. Special Conditions and Exceptions
5.1. During peak season, holidays or special events, ST Turismo may apply different fee rules or advance notice periods for cancellation/rescheduling – informed to the client at the time of booking.
Attention!
5.2. Services contracted from third-party suppliers (e.g., boat, equipment, external attractions) may have their own cancellation policies, and any fees or withholdings applied by suppliers will be passed on to the client.
5.3. The client must be present at the location, date and time informed for the start of the tour; significant delays or absence may make the service unfeasible and result in loss of refund rights.
6. Refund / Credit Method
6.1. In case of refund, it will be made according to the original payment method, within up to 30 business days after formal request and confirmation of cancellation.
6.2. In case of credit for use on another tour, this credit will be valid for up to 12 months from the date of issue, unless otherwise provided at the time of request.
Important
6.3. Fees or withholdings will be detailed in the cancellation request, specifying the reason (e.g., operational costs, services already provided, suppliers).
7. Validity and Acceptance
By confirming the booking and payment of the tour, the client declares that they have read, understood and accepted this cancellation policy. ST Turismo reserves the right to change this policy at any time, and the new version will only apply to bookings made after the change is disclosed.
8. Final Provisions
This policy complements the tourist service agreement between ST Turismo and the client. For any questions or unforeseen situations, the client should contact the company's customer service channel. Dispute situations will be resolved according to applicable Brazilian legislation, especially the Consumer Protection Code (Law 8.078/1990) and the Tourism Law (Law 11.771/2008).
Last updated: 08/10/2026